Frequently Asked Questions (FAQs)

Payments

We are sorry, but we do not offer gift certificates or gift cards at this time.

We only accept purchase orders through our Group Sales program for schools and other organizations that buy in large quantities. If you have such an order, please visit Highlights.com/GroupSales, email GroupSales@Highlights.com or call 1-614-324-7999.

Sales tax is calculated where required by law based on the delivery address and includes any applicable state and local taxes.

Visa, MasterCard, Discover & American Express. Sorry, American Express is not accepted on Canadian orders at this time.

Continuous Service

Sure! Give Customer Service a call at 1-800-255-9517 and we’ll be happy to help you update your information.

This is not a service we are currently able to offer.

You can switch your subscription at any time by clicking here and filling out the form. You can also go to Highlights.com, sign into your account and switch there. Or call Customer Service at 1-866-814-7020 and a representative will be happy to help you.

You can update your email address easily. Just visit Highlights.com and click on the “Account” link at the top right of the page. Or click here.  Then sign in and edit your email address.

If you prefer, you can also contact Customer Service by email, chat or phone from links near the bottom of our web page.

You will get an email reminder 30-45 days before your credit card will be charged. 

A subscription will be on continuous service if you responded to an offer online. We try to make this information clear on the promotional offer, as well as in the email confirmation you received with your order.

Certain states are enacting laws that require customers to double opt-in for auto-renew service. At this time, Highlights is removing auto-renew from all orders with a Vermont billing address. If you wish to be enrolled in auto-renew, please contact Customer Service at 1-800-255-9517 or Highlights.com/Customer-Service.

It will save you time and money. You won’t get renewal notices, you’ll just get one email each year prior to the subscription renewal. It will ensure that the child who loves Highlights magazines will not miss an issue.

Delivery & Shipping

Highlights, High Five, Highlights Hello and High Five Bilingüe magazines can be sent to the U.S. and Canada. However, we can only process merchandise orders and Kids Book Clubs to be delivered to addresses in the United States (including Hawaii and Alaska) at this time. In the future, we may expand our geographic coverage. We apologize for any inconvenience this may cause.

For merchandise:

In-stock items shipped by Standard Delivery should arrive within 1 to 2 weeks of order date.

In-stock items shipped by Express Delivery should arrive within 3 business days once your order has been processed. There is an additional $8 charge for orders shipped using Express Delivery.

In-stock items shipped by Rush Delivery should arrive within 2 business days once your order has been processed. There is an additional $25 charge for orders shipped using Rush Delivery.

If there are any problems or delays, you will be notified. Your credit card will not be charged until your merchandise is shipped. For more information on Shipping, please refer to our 

Shipping and Handling page for details.

For magazines:

You can expect your first issue to arrive within 2 to 3 weeks. Your credit card will be charged at the time you subscribe. If there are any problems or delays, you will be notified.

For puzzle book clubs:

You can expect your first shipment to arrive within 2 to 4 weeks. Your credit card will be charged when your first shipment is mailed. If there are any problems or delays, you will be notified.

Standard Delivery (within 1 to 2 weeks)

Express Delivery (within 3 business days)

Rush Delivery (within 2 business days)

For more information on Shipping, please refer to our Shipping & Handling page for details.

Privacy & Security

We’ve recently upgraded our system to be easier and more secure for customers. The new system requires customers to create a new password, which can then be used to sign in for any service on our website – including ordering and managing accounts.

Customers aren't always aware of the variety of our product lines, so we may contact you to let you know about exciting new products that we regularly release. Also, we sometimes make customer names and addresses available to other carefully screened companies whose products we believe might be of interest. If you don't want to receive such mailings, you can change your settings using our Communications Preferences form. Please be assured that we DO NOT release children's names to other companies.

We always protect personal privacy. Please see our Privacy Policy for complete details.

It is completely safe to order online from Highlights.com. When we prompt you for credit card information, we encrypt the number for security. This is called Secure Socket Layer. You will notice a lock and key icon in the lower-left hand corner of your browser. The lock closes when you submit the order from our secure shopping cart.

Magazine Subscriptions

For most orders, you can expect to receive your first issue to arrive within 2 to 3 weeks. Your credit card will be charged at the time you subscribe. If there are any problems or delays, you will be notified.

For gift orders, the first issue will have your name on the cover as the purchaser. We also have some printable gift cards online that you can print and personalize for the child. You can see them here.

Sales tax is calculated where required by law based on the delivery address and includes any applicable state and local taxes.

Highlights offers 4 age-appropriate magazines for children of all ages: Highlights Hello for ages 0-2, High Five for ages 2-6, High Five Bilingüe (in Spanish and English) for ages 2-6 and Highlights for ages 6-12. If you’re subscribed to one of our magazines, you can switch your subscription to another one at any time — it’s free and easy!  Click here to learn more. 

To cancel a magazine subscription, give us a call at 1-800-255-9517 (choose option 1) Monday through Friday from 8 a.m. until 6 p.m. (ET), or email us at CustomerService@Highlights.com. Our Customer Care team can help you make any adjustments to your account!

Highlights, High Five, High Five Bilingüe, and Highlights Hello magazines can be sent to the U.S. and Canada.

Gift Services

We are sorry, but gift wrap is not available at this time.

If you ordered a magazine subscription, your name will appear on the cover of the first issue, indicating that you purchased the gift. We also have some printable gift cards online that you can print and personalize for the child. You can see them here.

Book Clubs

Our original Kids Book Clubs are offered as a pay-as-you-go service, with shipments about every 3 weeks. You will receive an invoice with each shipment, or if you purchased online or signed up for Easy Pay, your credit card will be charged when each package is shipped. You will continue to receive shipments every three weeks until you cancel the service or until you receive all the items available in that club. There is no minimum number of books to buy, and you are free to cancel at any time.

With Kids Book Club Subscriptions, you pay once, up front, and receive a certain number of shipments over time, without any additional charges, until the service term you chose has expired. This service offers a discount over the pay-as-you-go version. 

We also offer some club products as a “collection” of multiple items shipped all at once for one charge.

We cannot accept orders for merchandise or Puzzle Book Clubs to international addresses. Magazine orders can be sent to the U.S. and Canada only. In the future, we may expand our geographic coverage. We apologize for any inconvenience.

You can expect to receive your first shipment within 2 to 4 weeks. Your credit card will be charged when your first shipment is mailed. If there are any problems or delays, you will be notified.

For regular book club shipments within the U.S., the charge is $3.49 per shipment. 

Standard shipping frequency for clubs is every 3 weeks. While we don’t offer expedited shipping, you can log into your online account and make other adjustments to the frequency — customers can choose between every 3, 6, 9 or 12 weeks — at any time.

Sales tax is calculated where required by law based on the delivery address and includes any applicable state and local taxes.

Highlights offers 10 fun and engaging book club memberships for kids of all ages. Themes include travel, mysteries, Hidden Pictures, puzzles and more! Shop our entire collection of clubs here.

There are 2 easy ways to cancel a Club subscription.

Cancel online:

While on Highlights.com, just click the Account button in the upper right corner of the home page. Select Update My Account and sign into your account using your account number and billing zip code.

Once you’ve signed in, click on My Subscription or My Gift Subscriptions, if recipient is at a different address. Select the Action button next to the Club you wish to cancel and select Cancel. On the following screen, you’ll confirm your desire to cancel by selecting Proceed.

Cancel by phone:

Call customer service at 1-800-962-3661 Monday through Friday from 8 a.m. until 6 p.m. (ET). Our Customer Care team can help you make any adjustments to your account.

General Questions

No, but you can find many of our magazines, puzzle books and additional products at grocery stores, bookstores, Target, Walmart, Sam’s Club, Costco and other locations.

Highlights Merchandise Order Line
8 a.m. to 6 p.m. ET Monday through Friday
1-800-422-6202


Highlights Merchandise Customer Service
8 a.m. to 6 p.m. ET Monday through Friday
1-800-422-6202


Highlights Merchandise Fax Line
available 24 hours a day, 7 days a week
1-614-324-1630

Renewals

Generally, we begin sending renewal notifications when there are about 6 issues remaining. This can vary depending on the time of year you subscribed or if you subscribed through one of our promotional campaigns.

On renewal notices, the expiration issue is located by the name and address of the recipient.

The expiration date is not provided on renewal emails, but if you click the “Renew Now” link, the expiration issue is clearly displayed with your account information. 

The expiration issue can be found on the address label on each monthly issue. 

You can also contact Customer Service at 1-800-255-9517, CustomerService@Highlights.com, or live chat at www.Highlights.com if you have questions about when your subscription will expire. 

If you enrolled in Continuous Service, you don't have to do anything! A few months before your subscription expires, we'll send you a reminder before we charge your credit card for your automatic renewal.

Otherwise, you will receive renewal notices via regular mail or email. If by mail, you can renew by returning the form through the mail, by signing into your account at Highlights.com, or contacting Customer Service by phone. Email notices include a link to renew online.

This will vary depending on how and when you order, and whether you enrolled in Continuous Service. If you enrolled in Continuous Service, a few months before your subscription expires, we'll send you a reminder before we charge your credit card. Others will receive a series of email and/or printed notices, beginning several months before expiration.

Once you respond to a renewal notice, future notices will stop.

Customer Service

Customer service is available 8 a.m. to 6 p.m. ET Monday through Friday. Please call 1-888-372-6433 (toll free) or contact us online via email or chat (limited availability).

Shop

We cannot accept orders for merchandise or Puzzle Book Clubs to international addresses. Magazine orders can be sent to the U.S. and Canada only. In the future, we may expand our geographic coverage. We apologize for any inconvenience.


We offer Standard Delivery (within 1-2 weeks), Express Delivery (within 3 business days), or Rush Delivery (within 2 business days).  For more information on Shipping, please refer to our Shipping & Handling page for details.

In-stock items shipped by Standard Delivery should arrive within 1 to 2 weeks of order date.

In-stock items shipped by Express Delivery should arrive within 3 business days once your order has been processed. There is an additional $8 charge for orders shipped using Express Delivery.

In-stock items shipped by Rush Delivery should arrive within 2 business days once your order has been processed. There is an additional $25 charge for orders shipped using Rush Delivery.

If there is any delay, you will be notified. Your credit card is not charged until your merchandise is shipped. For more information on Shipping, please refer to our Shipping and Handling page for details.

Item availability is noted on the website. An item that is temporarily out of stock will be marked backordered. In-stock items ship by Standard Delivery and should arrive within 1 to 2 weeks of order date.

Once a merchandise order is submitted online, we rush it to the warehouse for processing. Once it has been shipped, we are unable to cancel the order. However, if you call us right away after you submit the order, there is a chance we can cancel or change it before it is shipped.

To cancel or change your Highlights merchandise order, immediately call the Highlights Customer Service toll-free number 1-800-422-6202, Monday–Friday, 8 a.m. – 6 p.m. Eastern Time. Please phone us with your request. Emailing risks delay.

If we are unable to discontinue or change your order and it is processed, you can refuse shipment and the merchandise can be returned to Highlights without charge. Often times a carrier representative will deliver the box to you in person and you can refuse shipment on the spot. To refuse a shipment that has been left, you must not open the box and return it to the same carrier (e.g. UPS, USPS, or others) who brought it to you. While the United States Postal Service does not charge for this, other carriers may charge a fee for returning a package that has been left.

We are sorry, but gift wrap is not available at this time.

We believe that shopping with Highlights should be a fun and positive experience. If for any reason you're not happy and wish to return an item, please contact our Customer Service Department at 1-800-422-6202 for instructions.

For more information on this topic, visit our section on Returns & Exchanges.